DigiCert has started revoking thousands of certificates impacted by a recently discovered verification issue, but some customers in critical infrastructure and other sectors are asking for more time.
The certificate authority (CA) informed customers on July 29 of an incident related to domain validation, saying that it needs to revoke some certificates within 24 hours due to strict CA/Browser Forum (CABF) rules.
The company initially said roughly 0.4% of applicable domain validations were impacted. A DigiCert representative clarified in discussions with stakeholders that 83,267 certificates and 6,807 subscribers are affected.
DigiCert said some of the impacted customers were able to quickly reissue their certificates, but others would not be able to do so within the 24-hour time frame.
“Unfortunately, many other customers operating critical infrastructure, vital telecommunications networks, cloud services, and healthcare industries are not in a position to be revoked without critical service interruptions. While we have deployed automation with several willing customers, the reality is that many large organizations cannot reissue and deploy new certificates everywhere in time,” said Jeremy Rowley, CISO at DigiCert.
DigiCert said in an updated notification that it has been working with browser representatives and customers in an effort to delay revocations under exceptional circumstances in order to avoid disruption to critical services.
However, the company highlighted that “all certificates impacted by this incident, regardless of circumstances, will be revoked no later than Saturday, August 3rd 2024, 19:30 UTC.”
Rowley noted that some customers have initiated legal action against DigiCert in an attempt to block the revocation of certificates.
The certificates are being revoked due to an issue related to the process used by DigiCert to validate that a customer requesting a TLS certificate for a domain is actually the owner or administrator of that domain.
One option is for customers to add a DNS CNAME record with a random value provided by DigiCert to their domain. The random value provided by DigiCert is prefixed by an underscore character to prevent collisions between the value and the domain name. However, the underscore prefix was not added in some cases since 2019.
In order to comply with CABF rules, DigiCert has to revoke certificates with an issue in their domain validation within 24, without exception.
Andrew Ayer, founder of SSLMate and an expert in digital certificates, believes that DigiCert’s public notification about this incident “gets the security impact of the noncompliance completely wrong”.
“[…] this is truly a security-critical incident, as there is a real risk […] that this flaw could have been exploited to get unauthorized certificates. Revocation of the improperly validated certificates is security-critical,” Ayer said.